Refund Policy

Last Updated: October 2025

At DOCNECT DIGITAL PRIVATE LIMITED, we value transparency and strive to provide a fair refund process for all users booking appointments through our platform.

1. Appointment Booking Fee

DOCNECT DIGITAL PRIVATE LIMITED may charge a small refundable booking/platform fee at the time of appointment confirmation. This fee helps prevent false bookings and ensures genuine patient scheduling for our partner doctors.

2. Refund Eligibility

• Doctor Cancellation: If a doctor cancels the appointment, a full refund of the booking fee will be initiated automatically within 24 hours.
• Patient Cancellation: If a patient cancels at least 2 hours before the scheduled appointment time, the full booking amount will be refunded.
• Late Cancellation: No refund will be processed for cancellations made within 2 hours of the scheduled appointment time.
• No-Show: No refunds will be provided if the patient fails to attend the scheduled appointment without prior cancellation.

3. Refund Mode & Timeline

All refunds are processed securely through Razorpay and credited back to the original payment source (UPI / Wallet / Card / Net Banking).

• Refund processing time: 5–7 working days.
• The actual credit time may vary depending on your bank's internal policies.

4. In-Clinic Consultation Payments

DOCNECT DIGITAL PRIVATE LIMITED does not collect doctor consultation fees unless explicitly mentioned as "Pre-paid Consultation". If consultation charges are paid directly at the clinic, the Company is not responsible for refunding those amounts.

5. Technical Payment Failures

• If payment is deducted from your account but the booking is not confirmed due to a technical error, the amount will be automatically refunded within 5–7 working days.
• In case of duplicate payments for the same appointment, users may contact our support team for a manual review and refund.

6. Contact & Support

For refund-related queries or assistance, please contact:

DOCNECT DIGITAL PRIVATE LIMITED
Email: team@docnect.com
Phone: +91 6262432385
Support Hours: Monday–Saturday (10 AM – 7 PM)
Address: Chhatarpur, Madhya Pradesh, India

Our support team will verify your transaction details and respond to your request promptly.