Privacy Policy

Last Updated: March 2026

DOCNECT DIGITAL PRIVATE LIMITED ("the Company", "we", "our", or "us") operates the DOCNECT mobile application and website. This Privacy Policy explains how we collect, use, and protect your information when you use our healthcare platform.

1. Information We Collect

• Name, phone number, and email address
• Location information (GPS/Network based)
• Health information shared by the user for consultation purposes
• Appointment and consultation history
• Device information, IP address, and app usage data

This information is collected to provide healthcare services such as doctor appointments, lab test bookings, and emergency medical assistance.

2. How We Use Your Information

• To connect patients with registered doctors and healthcare providers
• To facilitate and manage doctor appointments
• To schedule diagnostic lab tests through partner labs
• To provide emergency medical services and coordination
• To improve app performance, security, and user experience
• To send transactional service notifications and updates

3. Payments

All payments are processed securely through Razorpay or other authorized payment gateways. DOCNECT DIGITAL PRIVATE LIMITED does not store your credit/debit card details or sensitive payment credentials on its own servers.

4. Data Security

We implement industry-standard security measures, including SSL/TLS encrypted communication, to protect your personal information. However, please note that no method of transmission over the internet is 100% secure.

5. Data Sharing

We do not sell or rent your personal data to third parties for marketing purposes. Information may be shared only when necessary with:

• Verified doctors and healthcare professionals
• Partner diagnostic laboratories
• Emergency medical service providers
• Legal authorities when required under Indian law

6. Third-Party Services

DOCNECT DIGITAL PRIVATE LIMITED may integrate third-party services such as:

• Payment gateways (Razorpay, etc.)
• Analytics tools (Google Analytics/Firebase)
• Healthcare service providers and aggregators

These services may collect limited data required to perform their specific functions under their own privacy policies.

7. Medical Disclaimer

DOCNECT is a technology platform that connects patients with doctors and healthcare services. DOCNECT DIGITAL PRIVATE LIMITED does not provide medical diagnosis or treatment directly. Always consult a qualified healthcare professional for any medical advice or emergency.

8. Children's Privacy

Our services are intended for users aged 18 years and above. We do not knowingly collect personal data from children under the age of 13 without parental consent.

9. User Rights

Users have the right to request:

• Access to their personal data stored on our servers
• Correction of any inaccurate or incomplete data
• Deletion of their account and associated personal information

To request data deletion or exercise your rights, please contact us using the email below.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be effective immediately upon posting on this page.

11. Contact Us

DOCNECT DIGITAL PRIVATE LIMITED
Email: team@docnect.com
Phone: +91 6262432385
Address: Chhatarpur, Madhya Pradesh, India
Website: https://docnect.com