Privacy Policy

Last Updated: March 2026

DOCNECT ("we", "our", or "us") operates the DOCNECT mobile application and website. This Privacy Policy explains how we collect, use, and protect your information when you use our healthcare platform.

1. Information We Collect

• Name, phone number, and email address
• Location information
• Health information shared by the user
• Appointment and consultation details
• Device information and app usage data

This information is collected to provide healthcare services such as doctor appointments, lab test bookings, and emergency medical assistance.

2. How We Use Your Information

• To connect patients with doctors and healthcare providers
• To manage doctor appointments
• To schedule diagnostic lab tests
• To provide emergency medical services
• To improve app performance and user experience
• To send service notifications and updates

3. Payments

All payments are processed securely through Razorpay or other trusted payment gateways. DOCNECT does not store card or sensitive payment information on its servers.

4. Data Security

We implement industry-standard security measures including encrypted communication to protect your personal information. However, no internet transmission is completely secure.

5. Data Sharing

We do not sell or rent your personal data. Information may be shared only when necessary with:

• Verified doctors
• Diagnostic laboratories
• Emergency medical providers
• Legal authorities when required by law

6. Third-Party Services

DOCNECT may integrate third-party services such as:

• Payment gateways
• Analytics tools
• Healthcare service providers

These services may collect limited data required to perform their functions.

7. Medical Disclaimer

DOCNECT is a healthcare platform that connects patients with doctors and healthcare services. The application does not provide medical diagnosis or treatment. Always consult a qualified healthcare professional for medical advice.

8. Children's Privacy

DOCNECT services are intended for users aged 18 years and above. We do not knowingly collect personal data from children under 13.

9. User Rights

Users may request:

• Access to their personal data
• Correction of inaccurate data
• Deletion of their account and stored information

To request data deletion, contact us using the email below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

11. Contact Us

Email: team@docnect.com
Phone: +91 6262432385
Address: Chhatarpur, Madhya Pradesh, India
Website: https://docnect.com