Shipping & Delivery Policy
Last updated on: October 29, 2025
At DOCNECT, we provide online healthcare-related services such as doctor consultations, appointment bookings, and health information. We do not sell or ship any physical products.
Service Delivery
All services offered on our website are delivered digitally or through in-person appointments at the registered clinics of our partner doctors. Upon successful payment and booking, you will receive a confirmation email or SMS on your registered contact details.
Timeline
Service confirmation and delivery are usually completed instantly after successful payment. In case of any delay due to technical or scheduling issues, our support team will contact you to reschedule or resolve the concern.
No Physical Shipping
Since DOCNECT does not sell any tangible goods, there is no physical shipping, courier, or delivery involved.
Support
For any questions or assistance regarding your bookings or service delivery, you may contact us at:
📞 +91 9179601065
📧 team@docnect.com
Shipping & Delivery Policy
Last updated on Oct 29, 2025
For international buyers, orders are shipped and delivered through registered international courier companies and/or International Speed Post only. For domestic buyers, orders are shipped through registered domestic courier companies and/or Speed Post only.
Orders are shipped within Not Applicable or as per the delivery date agreed at the time of order confirmation, and delivery of the shipment is subject to courier company or post office norms.
ADITYA SAXENA is not liable for any delay in delivery by the courier company or postal authorities and only guarantees to hand over the consignment to them within Not Applicable days from the date of order and payment, or as per the delivery date agreed at the time of confirmation.
Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your registered email ID.
For any issues in utilizing our services, you may contact our helpdesk on +91 796010065 or email us at team@docnect.com.
Last Updated: October 2025
Welcome to DOCNECT. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform, website, or mobile application.
1. Information We Collect
- Personal details such as your name, phone number, email, and address.
- Health-related information shared by patients for appointment booking or consultation.
- Payment details processed securely through our payment gateway (Razorpay).
- Device and usage data to improve our app performance and experience.
2. How We Use Your Information
- To manage doctor-patient appointments and consultations.
- To process payments and send confirmations.
- To improve our platform’s functionality and services.
- To communicate with users about updates, reminders, or support.
3. Data Security
We use advanced encryption and secure server technology to protect your personal data. All transactions through Razorpay are processed using SSL encryption.
4. Sharing of Information
Your personal data is shared only with verified doctors and service providers as required to deliver our healthcare services. We do not sell or rent your information to third parties.
5. Cookies and Analytics
We may use cookies and analytics tools to understand user behavior and improve service quality. You can disable cookies in your browser settings at any time.
6. Your Rights
You have the right to access, correct, or delete your information. To exercise these rights, please contact us using the details below.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Email: team@docnect.com
Website: www.docnect.com
Address: Chhatarpur, Madhya Pradesh, India